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Case study

A real case: a Barcelona apartment manager, running on Livyo since August.

Livyo was born inside a family-run apartment management company in Barcelona, and we are our own first client. This is what that company sees from Livyo, taken from Livyo's own message log.

The numbers

30 September to 11 November 2026,
in replies to real guests.

99 %

Replies sent in under 2 minutes

Median: 1 min 25 s.

55 %

Replies sent outside office hours

Outside Monday to Friday, 9 am to 6 pm.

24 of 24

Hours of the day with replies sent

Including the small hours, from midnight to 7 am.

6 weeks

Replying every single day

A reply went out on every day of the period.

Almost 1 in 5

Replies sent between 10 pm and 8 am

Guests answered while the team is offline.

1 in 4

Replies sent on weekends

Livyo has been replying to guests on its own since August. These figures cover 30 September to 11 November 2026, the period recorded by our current sending log. Source: Livyo's own message log. Shares of replies sent to guests; the client's name, volumes and guest data are never shown.

How it was trained

First in a closed circuit.
Then, on its own.

  1. June 2026 · Closed circuit Livyo started by replying in private, fed by thousands of real conversations with guests and by our corrections. We validated every reply.
  2. August 2026 · Ready to launch Within two months it no longer needed us behind it: clear rules on what to resolve and what to hand to a person. That is how it made its debut, replying on its own to the management company's guests.
In an average week

What a normal week
looks like.

87 %

Guest messages answered without you

235 of 272 messages in one week. The rest is handed to a person. How we measure it

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for your property?

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